Our support team is available around the clock to help with account access, payments, withdrawals, verification, bonuses, games and responsible gambling requests.
24/7 Live Chat
Live chat is available 24/7 for help with login, deposits, withdrawals, promotions, verification and general account questions.
Email Support
You can contact us at help@theclubhousecasino.com. Email responses are provided within the published support window of up to 24 hours.
Information to Include
When contacting support, include the details relevant to your request:
the email address tied to the account
when the payment went through and for how much
the payment method used
the name of a bonus, promotion or game
whatever error text appeared on screen
Payment and Withdrawal Support
For payment enquiries, include the transaction date, amount and method. Withdrawal timing depends on the payment route and whether required verification has been completed.
Verification Support
KYC is required before the first withdrawal. We may ask for a passport or driving licence together with proof of address, such as a recent bank statement or utility bill.
Account Security
Do not send your password, complete card credentials, crypto seed phrase or private key in a support message.
Keep control of the email address linked to your account and use only official Clubhouse Casino support channels.
Asking Us for a Limit or a Break
If your request concerns account limits, stronger restrictions or self-exclusion options, tell our support team clearly that you need responsible gambling assistance.